Meet The Team
Derek McDonald
President/OwnerDerek started the business in 2003 while attending college at Southern Utah University. He has received the highest levels of education in the industry and is as passionate now as he was 15 years ago when he started the business. Derek is happily married to Sarah and has two boys together, ages 5 and 2. He is an avid Fisherman and loves to camp. An interesting fact about Derek is that he received a silver medal at the Utah summer games for table tennis.
Education & Certifications
Certifications with IICRC: Master Textile Cleaner, Master Water Restorer, Master Fire and Smoke Restorer, Carpet cleaning technician, Upholstery and fabric technician, Applied structural drying technician, Odor removal and control technician, Color repair technician, Applied Microbial Remediation technician
State of Utah Certification: Asbestos Contractor/supervisor, Asbestos Inspector, Lead-based paint renovator, R-100 General Contractor
University of Utah School of medicine: Asbestos Contractor/supervisor and Asbestos Inspector
Southern Utah University -Bachelor’s in Business/Marketing
OSHA – 10 hour General safety and health
Xactimate level 1 estimator
Sarah McDonald
OwnerSarah worked hand in hand building the company with Derek for many years. She has taken a step back from the business in order to spend more time raising their two boys. She still comes in 1 or 2 days a week to help with some of the cleaning when needed. Sarah may look small but she can keep up with any of the guys in the field. She ran her own carpet cleaning truck mount for multiple years and knows the industry inside and out. Sarah’s hobbies include softball, baking, and spending time with her family.
Education & Certifications
IICRC carpet cleaning technician
Dan Fessia
General ManagerDan has been with the company since 2012. He is in charge of all the day to day operations of the company. Dan is married and has been with his wife for 30 years. He has 3 beautiful daughters that are all out of the house and 3 grandchildren. Dan is a real family man and a true professional. Dan is an Army Veteran and served in Deseret storm.
Education & Certifications
IICRC Certifications: Carpet Cleaning Technician, Odor Control Technician, Water Damage Technician
State of Utah Asbestos Contractor Supervisor
Lead based paint renovator
Management training certification
Claims Training Services – Successful Subrogation I
Human Resources training
U.S. Army veteran
OSHA 10 General Health and Safety
Sean Riedl
Operations ManagerSean is the operations manager for the company. He handles all high level restoration, estimating, budgeting and financials. He is not married but has been together with his girlfriend for over 8 years. He just bought his first house, and loves to go on cruises.
Education & Certifications
IICRC Carpet cleaning technician
Asbestos Contractor Supervisor
Xactimate – level 1 estimator
SWAT-sheetrock fundamentals
Claims Training Services – Successful Subrogation I
OSHA -10 General Health and Safety
Southern Utah University-Associate of Applied Sciences
Phillip Maley
Asbestos Testing TechnicianPhilip is our Asbestos go-to guy. He has had a long career in the Restoration and air quality, and is a wealth of knowledge. Phillip lives in St. George and enjoys spending time with his wife, watching documentaries and keeping busy with work.
Education & Certifications
State of Utah Asbestos Inspector
Xactimate Estimator
Mold and indoor air quality inspector
Christy Kendrick
Lead TechnicianChristy brings years of experience with her and, will be heading up our St. George Division. Christy is one that is always ready to jump in to get her hands dirty and, doesn’t back down from a challenge. Christy has 2 teenagers and takes pride that they are on the honor roll. She loves Southern Utah and spends her free time Hiking, camping and exploring all the state parks and desert. An interesting fact about her is that she moved from Ohio in 2009 and has worked in restoration since 1999.
Education & Certifications
Service Monster University
Restoration Manager
IICRC Water Restoration Technician
IICRC Applied Structural Drying Technician
IICRC Fire and Smoke Damage Restoration Standards Technician
Ultrasonic Cleaning Technology and Content Cleaning
Chemspec Carpet and Upholstery Cleaning
Biohazard cleanup and procedures
Proper Packing Contents and Inventory
Penny
TechnicianPenny brings a bit of sunshine to our team with her positive attitude. She has been known a time or two to bring the team a dozen of donuts! She made a big move back in 2017 when she moved to Cedar City with her little sister. Penny has over 15 years of experience in the restoration field and quality assurance. On her off time, she enjoys exploring the outdoors by hiking and camping. An interesting fact about Penny is she was raised in Southern Indiana and found Cedar City when she attended College in Utah and fell in Love with Cedar
Education & Certifications
Service Monster University
IICRC Water Restoration Technician
Fire and Smoke Damage Restoration Standards Technician
Water Mitigation Technician
Mold Mitigation Technician
Reese Wark
TechnicianReese is our all-around technician that helps out wherever he is needed. He is always on time and full of questions to make sure he gets the job done right. Reese moved here from Southern California to be close to his 3-year-old son. He loves working for Service King and says that it is an awesome company. An interesting fact about him is that he loves to ride bicycles and motorcycles, basically anything with two wheels!
Education & Certifications
Claims Training Services – Successful Subrogation I
Service Monster University
Restoration Manager
High School Diploma with a 4.0
Tommy
TechnicianThomas grew up in Cedar City. He is self-motivated and strives to get the job done right the first time. He takes pride in his work and enjoys his job. Thomas loves the outdoors and all sports. He spends his days off driving his pickup truck listening to country music or, spending time with friends at the bowling alley. An interesting fact about him is he always has a fishing pole with him so he can drop a line at any fishing hole.
Education & Certifications
Service Monster University
Carpet cleaning technician
Alisa Giles
Bookkeeper / Executive AssistantAlisa is our bookkeeper and Executive Assistant. Alisa has been married for 23 years and 4 kids ranging from 22 to 16. She raised her family in Loa Utah for 14 years and has been living in Cedar city for 4 years. Alisa is a very active mom and loves to take part in her busy family. An interesting fact about Alisa is she loves babysitting little kids and has several families that she watches kids for on a regular basis.
Education & Certifications
Xactimate level 1 estimator
Pima Community College
QuickBooks administrator
Bonnie Williams
Office Administrator/Corporate Account ManagerBonnie is our Office Administrator and handles our Corporate Accounts. She and husband moved to Cedar City after losing their home in the Norther California Fires. Her and her husband have 5 grown children and one granddaughter. They chose Cedar City to make a new life and be closer to family and cannot wait to buy a house. She grew up on the west shore of Lake Tahoe and worked as a Deputy Court Clerk for 15 years. Interesting fact about Bonnie is that she learned how to ski when she was 3, Loves the outdoors and shooting with her husband. She is currently studying to take her paralegal exam.
Education & Certifications
Service Monster University
Restoration Manager
CJER (California Judicial Council for Education and Research)
Criminal Arraignment, Traffic Calendar, Appeals Clerk for the County of Nevada, Jury Clerk
North Lake Tahoe Truckee Leadership Program Alumni
License and Bonded Process Server
Certify OSHA Trainer for Safety and Health